By accepting this cake agreement and paying a deposit, you agree to be subject to these Terms and Conditions.
Please read the following Terms and Conditions carefully before placing your order with Sugar Princess.
By using the Sugar Princess services, you agree to be bound by these Terms and Conditions.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
A 50% deposit is required to confirm a booking. No order will commence until a deposit has been paid & received. Once the deposit has been paid, the quoted price remains fixed to the details in the quote.
The balance of payment is due the week before, prior to pick up or delivery. Orders will not be completed or delivered unless paid in full.
If placing an order within a 7 days notice, then full payment is due & payable for this order to proceed.
Please ensure all contact details, personal information, spelling of names, design requirements, pick up or delivery details and any requested changes have been properly documented on your cake confirmation. Notify Sugar Princess via Phone or Email immediately of any errors.
All cancellations/changes must be received in writing, with 14 days notice for wedding cakes and 10 days for all other cakes. If you cancel your order with 7 days out from your event, a $50 cancellation fee will apply. And if your order is cancelled within 5 days of your event, any balances outstanding will be due and payable.
If the date is changed, we need 14 days notice for wedding cakes or 10 days for other cakes, otherwise fees of works outstanding will be incurred. ie-products made, cake or figure.
However, if Sugar Princess have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order.
We ask that all changes are made prior to the 7 days notice. A fee may occur please discuss.
Fondant (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting.
If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue, then we take no responsibility.
However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee, if required
Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time. We can only try to replicate what we can, within our limits and artistic ability.
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.